The Anatomy of Peace: Resolving the Heart of Conflict
The way we are being toward one another is the deepest way we can be right or wrong. Seeing people as people, rather than as objects, in the disagreements that occur between us can help take away the need to be “right” or “wrong.” Our experiences and tapes we play in our minds can poison our attitudes, thoughts, and feelings towards others. We need to get a handle on our internal conflict before we can handle conflict with others in a respectful and responsible manner. It takes courage and dedication to examine these core beliefs about ourselves.
Source: The Arbinger Institute. (2006). The anatomy of peace: Resolving the heart of conflict. San Francisco, CA: Berrett-Koehler.